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Support

We provide technical support and assistance for you, should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

Before contacting our support team you may want to read our online FAQ. Possibly your question is answered on these pages.

If you have any questions, feel free to contact our Support Team.

For registered users:

• Free technical support by email. We guarantee response time - 2 business days.

For unregistered users:

• Limited technical support by email.
• Response time - 5 business days.

Contact Information

support@rtf-to-xml.com

Tel: +7 383 330 34 69

Requirements

• To run the product you should have Java 1.2 or higher installed on your computer.
• To convert RTF to PDF or HTML you can use one of these products:
  • FOP (The FOP is an open source project.)
  • XEP
  • Antenna House XSL Formatter.
• To render PNG images with FOP you should have Jimi Library. To use it, first download Jimi, then extract the archive, then copy JimiProClasses.zip to FOP's lib dir and rename it to jimi-1.0.jar.
• To convert RTF to HTML you should have
  • Xalan (it also included in FOP and is an open source project.) and XSL template for XML-HTML conversion (for example it can be fo2html.xsl by RenderX)
  • MSXML (it also used msxml4.dll provided with Internet Explorer 5.0 and later) and XSL template for XML-HTML conversion(for example it can be fo2html.xsl by RenderX)